Refund policy
Refund Policy
Last updated: October 3, 2026
At Paw Mischief, we want you to shop with complete peace of mind. If you experience any issue with your order, we’ll be happy to help.
1. Return Request Period
We offer a 30-day return policy from the date your order is delivered.
To request a return, please contact us within this period at:
Please include:
- Full name
- Order number
- Email address used for the purchase
- Reason for the request
- Photos of the product, if applicable
2. Conditions for an Approved Return
For a return to be approved, the product must:
- Be in reasonable condition
- Not show damage caused by misuse
- Include original accessories and packaging, when applicable
- Have been requested within the stated return period
We reserve the right to reject returns involving:
- Intentional damage
- Excessive use
- Alterations
- Stains
- Strong odors
- Conditions that prevent us from properly verifying the product’s condition
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include clear photos of:
- The product
- The packaging
- The shipping label
After reviewing your case, we may offer:
- A replacement
- A partial refund
- A full refund
- An alternative solution
You are also covered by our 30-day satisfaction guarantee to help address issues related to your order.
4. Exchanges
We currently do not guarantee direct exchanges for different sizes, variants, or personal preferences.
If you would like a different product, you may place a new order once the corresponding return has been approved.
5. Return Shipping Costs
Unless the issue is attributable to Paw Mischief, return shipping costs are the customer’s responsibility.
For approved cases involving defective, damaged, or incorrect products, we may cover all or part of the return shipping costs, as applicable.
6. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The final processing time may vary depending on your bank, card issuer, or payment provider.
7. Orders in Transit
Once an order has been processed or shipped, it cannot be automatically canceled.
If a confirmed loss, excessive delay, or significant logistics issue occurs, we will review the case individually and provide an appropriate solution.
8. Return Address
The return address will only be provided once your return request has been approved.
Please do not send products back without prior authorization, as we cannot guarantee that unauthorized returns will be processed.
9. International Sales
Paw Mischief may sell internationally.
Delivery times, return shipping costs, taxes, duties, or customs charges may vary depending on the destination country and are non-refundable unless otherwise required by applicable law.
10. Right of Withdrawal for European Union Customers
If your order was shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable law.
11. Consumer Rights
This policy does not limit any legal rights you may have under applicable consumer protection laws in your country or region.
12. Contact
For any questions regarding returns or refunds, please contact us at:
Paw Mischief