Shipping policy
Shipping Policy
Last updated: October 3, 2026
At Paw Mischief, we work to provide a safe, transparent, and efficient shopping experience for customers around the world.
Below, you’ll find important information about our order processing, shipping, and international deliveries.
1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped during:
- Weekends
- Public holidays
- Periods of high logistical demand
During promotional periods or times of high order volume, processing times may be slightly extended.
2. Shipping and Delivery Times
The estimated delivery time is 6–9 business days, depending on the destination country and the shipping carrier responsible for the delivery.
These times are estimates and may vary due to:
- Customs processing
- Weather conditions
- Logistics delays
- High demand
- Circumstances beyond our control
Paw Mischief does not guarantee exact delivery dates.
3. International Shipping
We ship to multiple countries around the world.
Depending on the destination, some orders may be subject to:
- Import taxes
- Duties
- Customs fees
- Additional charges imposed by local authorities
These costs are the customer’s responsibility and are not included in the product or shipping price unless expressly stated otherwise.
4. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
The time required for tracking updates may vary depending on the shipping carrier and destination country.
5. Shipping Delays
Although we work to meet estimated delivery times, delays may occur due to:
- Customs
- Postal services
- Shipping carriers
- Weather conditions
- External events
Paw Mischief is not responsible for delays caused by third parties or circumstances beyond our reasonable control.
6. Incorrect or Incomplete Address
It is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase.
We are not responsible for orders that are lost, delayed, or incorrectly delivered due to an incomplete or incorrect address provided by the customer.
7. Lost or Damaged Packages
If your order arrives damaged or you experience a delivery issue, please contact us as soon as possible at:
We will review each case individually and work to provide an appropriate solution.
8. Packages Marked as Delivered
If the tracking information indicates that your order has been delivered but you have not received it, we recommend:
- Checking with neighbors or family members
- Checking safe delivery areas around your property
- Contacting the local shipping carrier directly
Paw Mischief cannot guarantee refunds for orders officially marked as delivered by the shipping carrier.
9. Contact Information
If you have questions regarding shipping or delivery, you can contact us at:
Paw Mischief
Operated from Santiago, Chile